Help with a previous order

Bought a Silveroads Cleaning Growth Pack from our previous store? Your purchase is still supported. The current planner and creator collection is a separate range.

Need your original files?

First check your original delivery email and any files you have already saved. If a download link no longer works, email support@silveroads.com from the address used for your purchase. Include your order number and whether you bought the 1, 3, 6 or 12-month pack.

We will check the purchase record and help you access the pack you bought. You do not need to buy it again. Please do not send card details, passwords or identity documents.

Accounts and old links

An account from the previous store does not automatically become an account here. If your earlier order is missing from the new My Account page, contact us using the details above.

The Cleaning Growth Packs were one-time purchases of completed files, with no automatic subscription or promise of future monthly releases. Previously purchased files remain yours to use under the licence supplied with your pack.